Frequently asked questions
What payment methods do you accept?
We accept all major payment methods worldwide; Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.
Can I find the products in a physical store?
I do not know my size, how can I order the right one?
How many days will it take to receive my order?
Delivery time is variable, depending on destination and time of order.
Domestic shipping (USA): 48 hours express shipping, 4 days normal shipping.
International shipping: 6-10 business days.
All purchases before 2:00 PM will be shipped the same day.
How can I track my order?
Once your order has been shipped you will receive an email with your tracking code. This is the code to track your order and know where it is at all times.
If you have any other questions please contact us at help@ay-gear.com
Do you ship worldwide?
My order did not arrive
You can also contact UPS to arrange a new delivery date.
If this is not the reason, it may be due to 3 things:
- Incorrect name: Remember to check your details when you do the order.
- Incorrect address: We recommend you to make sure that the delivery details are correct.
- Failed delivery: UPS will attempt to deliver the package up to 3 times.
If you still need assistance, we are here to help you, please contact us at help@ay-gear.com
If my order is international, does it include customs duties?
It depends on your country. That's why we cannot estimate the amount of duties you will have to pay, your local customs should be able to do it.
What is the return policy?
You have 14 days after your purchase. After 14 days we will not be able to offer you a refund or exchange your item.
To return your item, it must be unused and in the same condition in which you received it. It must also be in its original packaging.
To proceed with the return of your product follow the instructions on the following page: ay-gear.com/returns
What happens if my order is damaged?
At AY! our top priority is to offer quality in our products. However, if your item arrives defective or damaged, please contact us at help@ay-gear.com. We will assist you urgently and offer you a replacement immediately.
What i want is out of stock, will you restock the products?
No, AY! is exclusive and the garments are limited. Be sure to stay tuned on our social networks or subscribe to our newsletter so you don't miss any new collection.
How can I join close friends on Instagram?
Where can I give feedback on my order?
Can I have exclusive access to the collections?
How does exclusive access work?
You will be notified by email and also throught close friends 15 minutes beforethe new collection is released.
So stay tuned if you don't want miss out on your coolest garment.
Remember that when it's sold out, it will never be available again.